Returns & Exchanges Policy

Expandore Electronics Pte Ltd reserved the rights to revise or change the policy at any time without prior notice. Please read through all terms and condition to avoid any misunderstanding.

1. Returns

Expandore Electronics Pte Ltd will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once payment is accepted.

  1. We will only accept return requests if
    o We delivered the wrong products to customer due to our mistakes
    o We delivered a damage/defective item(s) to customer. Rest assured that it is our duty & responsibility to ensure all items are in good quality and good conditions before we send it out.
    Notes :
    • Return of items must be requested within 7 days of receiving the order. (Please attached a clear picture of the defect area & model number of the item)

DAMAGED OR WRONG PRODUCT DELIVERY
It is the buyer’s responsibility to inspect all products once they have received. Requests for exchange/refund or return will not be entertained except under the following circumstances:
• Delivery of wrong products (product delivered not as per customer’s order.)
• Delivery of damaged products due to shipping or any other unavoidable reasons.
For delivery of wrong products, you will be required to return the goods in the same condition as delivered to you. You will have to bear the shipping cost first and we will refund the shipping cost upon receipt of the goods in good condition. The correct items will be shipped to you free of any postage/shipping charges. Please note that we will not accept returned items if they show any signs of usage or mishandling. In such circumstance, the shipping cost will not be refunded and we will also not replace the products. Please email us at sales@expandore.sg before you proceed to return the products to us. We will advise you on the next course of action in detail.

If you have received a damaged item, please follow the procedure below.

RETURN PROCEDURE
Contact us to request a Return Authorization (RA) note; this can be done by sending an email to:
sales@expandore.sg
In your email, please include:
1. Order Number
2. Full name, address, contact details as per the Order placed
3. Items being returned along with a brief description.
(Please also include 1 and 2 on your return package)
When your Return Authorization note has been approved, it will be e-mailed to you. Returns must be completed within 14 days of Return Authorization generation. Please print out the attached Return Authorization note and include it in the package with returned items.

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@expandore.sg  with details of the product and the defect. You can send the item you consider defective to:

Expandore Electronics Pte Ltd
82 Lorong 23 Geylang
Unit 01-05
ATRIX
Singapore 388409

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include:

  • Digital products – extended warranty, firmware update
  • Communication cables

 

4. Shipping

To return the item you purchased, please courier it to:

Expandore Electronics Pte Ltd
82 Lorong 23 Geylang
Unit 01-05
ATRIX
Singapore 388409

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to merchandise during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.